Project Management & Customer Success (m/f/d)

Creative Polymer is a leading company in the field of large-format 3D printing. We develop and build our own 3D printers, using them to create high-quality trade fair exhibits, sculptures, and other design elements for renowned companies worldwide. With a passion for innovation and detail, we set the standard for quality and design.

In this position, you are the central interface between the customer, management, and production. You will support projects from initial inquiry to delivery, ensuring that customers are always well-informed and feel well looked after.

• Answering incoming customer inquiries (email & phone)
• Independent calculation and preparation of quotes
• Coordination with management on complex projects
• Preparation of structured project briefings for production project managers
• Ongoing customer communication during the project (status updates, reconciliations, queries)
• Close project-by-project cooperation with our team of four project managers
• Support of projects beyond completion (follow-ups, repeat business, upselling)
• Participation in the development of calculation and project processes

Depending on the scope of the project, you will also take on coordinating or specific operational tasks and work on strategic topics.

Must-haves:

• ‍‍Excellent written and verbal communication skills in German and English
• Strong technical aptitude, ideally within a manufacturing or production context

• A structured, reliable, and independent approach to work
• A passion for customer service and problem-solving
• Ability to remain calm and maintain perspective in stressful or time-sensitive situations
• Proficiency in Microsoft Office applications

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Bonus points:

• Experience in a B2B environment (ideally within the DACH region)
• Knowledge of 3D printing, painting, or related manufacturing processes
• Experience using modern AI tools to assist with analysis, writing, or organization
• A professional network in relevant sectors (exhibition construction, design, industry, agencies)

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Motivated career starters are welcome to apply — while professional experience is a plus, it is not a requirement. We guarantee structured, comprehensive training.

• Exciting, unique projects with tangible results
• Direct access to management and a fast-paced, agile decision-making environment
• Close collaboration with a young, dedicated production team
• Freedom to design and develop within a growing company
• Flexible working hours and the option to work from home
• Modern work environment in Bochum
• Opportunities for professional development and active involvement
• Performance-based compensation and future bonus models

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Interested?

Please send your application, including your CV and a brief cover letter, via email to: bewerbung@creative-polymer.de