Project Management & Customer Success (m/f/d)

Creative Polymer ist ein führendes Unternehmen im Bereich des großformatigen 3D-Drucks. Wir entwickeln und bauen eigene 3D-Drucker und nutzen diese zur Herstellung von hochwertigen Messeexponaten, Skulpturen und anderen Designelementen für namenhafte Firmen weltweit. Mit Leidenschaft für Innovation und Detail setzen wir Maßstäbe in Qualität und Design.

In this position, you are the central interface between customer, management and production. You will support projects from initial enquiry to delivery and ensure that customers are always well informed and feel well looked after.

• Answering incoming customer inquiries (email & phone)
• Independent calculation and preparation of offers
• Coordination with management on complex projects
• Preparation of structured project briefings for project managers in production
• Ongoing customer communication during the project (status updates, reconciliations, queries)
• Close project-by-project cooperation with currently four project managers
• Support of projects beyond completion (follow-ups, follow-up projects, upselling)
• Participation in the development of calculation and project processes

Depending on the scope of the project, you will also take on coordinating or selective operational tasks and work on strategic topics.

Must-have:

• ‍‍Very good written and spoken German and English skills
• Good technical understanding, ideally related to manufacturing or production

• Structured, reliable and independent way of working
• Enjoyment of customer contact and problem solutions
• Peace and overview even in stressful or time-critical situations
• Safe use of Office applications

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Nice-to-have:

• Experience in a B2B environment (ideally DACH)
• Knowledge of 3D printing, painting, or related manufacturing processes
• Experience with current AI tools to support analysis, text, or organization
• Network in relevant sectors (exhibition construction, design, industry, agencies)

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It is also possible for motivated beginners to get started — professional experience is an advantage, but not a requirement. A structured and detailed training is guaranteed.

• Exciting, individual projects with visible results
• Direct contact with management and short decision-making processes
• Close collaboration with a young, dedicated production team
• Freedom of design and development in a growing company
• Flexible working hours and partial home office option
• Modern work environment in Bochum
• Opportunity for further development and active participation
• Performance-based compensation and prospective bonus models

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You're interested?

Then we look forward to receiving your application with a CV and a short cover letter by e-mail to: bewerbung@creative-polymer.de